Help patients track symptoms and receive timely support

Improved a symptom-tracking feature within a mental health learning platform.

Improved a symptom-tracking feature within a mental health learning platform.

Improved a symptom-tracking feature within a mental health learning platform.

Team

Team

Content writers
Data analysts
Risk management
UX Researcher
PM, FE/BE

Content writers
Data analysts
Risk management
UX Researcher
PM, FE/BE

Timeline

Timeline

Feb-May 2022

Feb-May 2022

Device

Device

Mobile

Desktop

Impact

100%

task success rate

Achieved 100% Task Success Rate on the results flow (usability testing with 5 course users).

1

UX process added in product discovery

Established User Story Mapping as a standard Discovery practice.

1

time pushback for user-centered feature

Delivered more user-centered iterations, with particular focus on clarity, tone, and emotional safety in results screens.

Problem

Problem

Patients lacked a clear way to reflect on and track their symptoms

Patients lacked a clear way to reflect on and track their symptoms

This issue led to incomplete data and low course completion. This limited both timely patient support and psychologists’ ability to personalize care or measure outcomes.

This issue led to incomplete data and low course completion. This limited both timely patient support and psychologists’ ability to personalize care or measure outcomes.

To Be

Current

Current

Process

Process

Clarifying Scope and Defining the MVP Using User Story Mapping

Clarifying Scope and Defining the MVP Using User Story Mapping

Meanwhile, the product scope was expanding quickly, increasing the risk of unfocused features. The key challenge was to define a clear MVP centered on symptom input, immediate feedback, and continued engagement.

Iteration based on user feedback

Iteration based on user feedback

After testing the first iteration with five course users, we found that the wording could trigger negative reactions and that patients tended to interpret the illustration in their own ways. As a result, we revised the final version to use more neutral language and a graph instead of illustrations.

After testing the first iteration with five course users, we found that the wording could trigger negative reactions and that patients tended to interpret the illustration in their own ways. As a result, we revised the final version to use more neutral language and a graph instead of illustrations.

Result based on your progress

To avoid risk of triggering patients, we opted out displaying direct scores or diagnoses. Collaborating with content writers, we used neutral wordings and designed dynamic result screens tailored to each user’s symptom inputs.

Compared to the original screen, the updated design provides more personalized feedback.

Before

After

Trust-building waiting time

We turned waiting time into a trust-building moment by communicating that users’ data is handled carefully. Transition speeds were optimized across devices for a smooth experience.

We respect and appreciate your time

To keep users engaged without annoyance, we considered inactivity patterns like vacations. Collaborating with data analysts, we implemented a time-based approach for reminders. This aimed to increase course continuation while respecting users’ time.